Privacy Policy

At Inspire English Planet, we respect your privacy and are committed to protecting the personal information you provide while using our website, the Inspire English Planet mobile application ("the app"), courses and related services.

1. Information We Collect

We may collect information such as:

Name, phone number and email address
Billing and delivery address
Course enrolment, batch and purchase details
Information provided while contacting us
Information required for delivering hardcopy books
Your profile photo, if you choose to add one in the app
Messages, photos and PDF files you send in the app's chat
Your test attempts, answers and scores, attendance, and the lessons and videos you open and how far you watch them
Comments you post under lessons
App usage information: the time spent in the app each day, split by area (videos, reading, tests, live classes)
Device information: the app version, your phone's model, operating system version and an app installation ID
A notification token, used to send you notifications

2. How We Use Your Information

We may use your information to:

Process course enrolments and provide course access
Sign you in with a one-time code sent on WhatsApp or SMS
Deliver books and study materials
Communicate regarding classes, courses, live classes, updates and support, including app notifications
Answer your doubts and run class groups and chats
Show your teachers your progress, test results, attendance and app usage, so they can guide you
Protect our course content, for example by showing your name or number as a watermark on videos and allowing one device per login during live classes
Process payments and maintain transaction records
Improve our courses, services and user experience
Respond to queries and provide customer support
Send important service-related communications

3. Chat in the App

The app lets you ask doubts to your tutors, take part in class groups and, where allowed, chat with classmates after they accept your request.

All messages, photos and files sent in the chat are recorded and stored, including deleted messages. Doubts and group chats can be read by our teaching staff.

A chat between two students is private to them. Our staff can see only who is chatting and when. Staff may read the messages only if one of the two students reports the chat, or if our administrator requests the chat's history for a safety or disciplinary reason. Such a request is recorded and opens the history only after one hour; the history may also be emailed to our official business email address.

Phone numbers, email addresses, links and social media handles are hidden from other students in chats. You can report or block another student at any time.

4. App Usage & Device Information

The app reports, when it opens and closes, the app version, your phone's model and operating system, and the time spent in the app each day. We do not read other apps, your contacts, your location or your files, except files you choose to upload.

5. YouTube Connection (Optional)

Some lessons may be YouTube videos. If you choose to connect your YouTube account, the app uses Google's YouTube API Services to play those lessons and, when you choose to, to like or comment on the video on YouTube. You can disconnect at any time from the app or from your Google Account settings (myaccount.google.com/permissions).

Our use of this information follows the YouTube Terms of Service (youtube.com/t/terms) and the Google Privacy Policy (policies.google.com/privacy).

6. Payment Information

Payments may be processed through third-party payment gateways. We do not intentionally store your complete card, UPI or banking credentials. Payment information may be handled directly by the respective payment service provider according to its privacy policy.

7. Sharing of Information

We do not sell or rent your personal information.

Information may be shared with trusted service providers where reasonably necessary to provide our services, such as payment processors, course platforms, technology providers, communication services and courier/logistics partners for book delivery.

We may also disclose information where required by applicable law or a lawful government or legal request.

8. Service Providers We Use

Our app and course platform are provided by ZeroNova (Wealthgrow Technologies), which processes your information on our behalf only to run the service. Other providers include Google Cloud (hosting), Google Firebase (notifications), Cloudflare (video and file storage), WhatsApp/SMS providers (sign-in codes and messages), email providers, YouTube (optional, see section 5) and payment gateways such as Razorpay.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration or disclosure, including encrypted connections, private storage for chat files and photos, and time-limited links. However, no online transmission or storage system can be guaranteed to be completely secure.

10. Course & Account Information

Your course enrolment and account information may be retained for providing course access, maintaining records, resolving disputes, providing support and fulfilling legal or business requirements.

11. Where Your Data Is Stored & For How Long

Your data is stored on secure cloud servers, mainly in India. We keep your account, course, test, attendance and chat records while you are our student and for a reasonable period afterwards for records, disputes and legal requirements, after which they are deleted or anonymised.

12. Your Choices & Rights

You can update your profile and photo, and remove your photo, in the app.
You can turn off notifications in your phone's settings.
You can disconnect YouTube at any time.
You can ask us to access, correct or delete your personal data, or to delete your account, by contacting us (see section 16). Some records, such as payment and tax records, may be kept where the law requires.

13. Cookies & Technical Data

Our website or application may use cookies or similar technologies to improve functionality, understand usage and provide a better user experience.

14. Third-Party Services

Our services may contain links to or integrations with third-party platforms, including payment gateways, video platforms, communication services and delivery partners. Their privacy practices are governed by their respective privacy policies.

15. Children's Privacy

Our services are intended for users who can legally use and purchase educational services. We do not knowingly collect personal information from children in violation of applicable laws.

16. Policy Updates & Contact

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable requirements. The updated policy will be published on our website or application.

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, including deleting your account, contact Inspire English Planet at rahejasunita68@gmail.com or +91 97790 03611.

By using our website, application or services, you acknowledge that you have read and understood this Privacy Policy.

Last updated: 4 November 2026